Kevin Crawley
Author's posts
Nov 18 2025
Cloudflare down
There is currently an internet issue with Cloudflare, so some schools may see error messages:
https://www.independent.co.uk/tech/cloudflare-down-twitter-not-working-outage-b2867367.html
Just to be clear, this is impacting the entire internet and not just HFL Broadband users.
Thanks (as ever) for the helpful reports from the HFL community on this
Oct 28 2025
Email delays – Microsoft Schools
For approximately a week, lots of schools that use Microsoft as their email provider, have experienced delays with their emails being delivered. This has impacted schools that use different IT Support companies/different ISPs/different DNS providers meaning this is not limited to HFL/RM managed schools. We are unsure what has specifically changed at Microsoft’s end and to the best of my knowledge there has been no communication from Microsoft on any changes they have made.
It looks likes Microsoft no longer support MX Records that have all the digits at the end of it – an example being: 1215491040.mail.outlook.com.
We believe that Microsoft MX Records now need to be in this format: schoolname-herts-sch-uk.mail.protection.outlook.com
Today, RM made a bulk DNS change impacting 24 schools and we received positive feedback from these schools, that their emails were once again being sent/received promptly. With this in mind, over the next couple of days, RM will bulk update the MX Records for all HFL Broadband schools that have the unsupported format, over to the correct format.
If anyone has any queries about this, please get in touch with me or the HFL Service Desk.
Thanks, Kev (kevin.crawley@hfleducation.org)
Oct 24 2025
Email issues
This isn’t Broadband related, but as our Service Desk are receiving lot of queries on this, I thought that it might be helpful to send a communication out. There is a network wide ongoing Microsoft issue where schools and other organisations are experiencing difficulties receiving emails.
Microsoft are actively investigating this issue.
Oct 21 2025
SafetyNet Go issues
RM have now added this issue to their status page. I would recommend registering for updates there: https://status.rm.com/
It is a wider issue and RM are treating this as a P1 incident. In the meantime, removing the SafetyNet Go extension will resolve this. Hopefully a fix will be deployed shortly and the extension can then be added again.
Oct 21 2025
Internet issues
We have received a handful of reports where schools cannot access the internet. It appears to be connected to schools that use the SafetyNet Go extension. RM are investigating. Apologies for the inconvenience.
Sep 30 2025
HFL Support
Please note that the support process for HFL Broadband queries has recently changed recently and there is a new email address to use. Broadband support queries are now being handled by the Technology in Schools Service Desk. To ensure all future queries are dealt with correctly, please log new tickets to: