Kevin Crawley

RM has advised that emergency changes are required within its broadband network infrastructure, involving a FortiGate firmware update. This work will take place from 6pm today and will affect all HFL\RM Broadband customers.

Both primary and backup connectivity will be affected during the maintenance. RM has advised approximately 2 hours of downtime, although this may be longer if any issues are encountered.

RM has not confirmed whether this work is related to the current PHP security vulnerability, as it is awaiting further information from Fortinet, which we understand is expected to be published on 10th November.

No action is required by schools. HFL will continue to monitor the situation and provide further updates where required.

We would like to apologise for the broadband performance issues experienced today. This was caused by a fault within RM’s SafetyNet service, specifically relating to load balancing, which impacted a large number of schools.

RM have been actively investigating and working to resolve the issue, and services have now stabilised.

Due to the scale of the incident, we experienced an exceptionally high volume of calls and tickets. As a result, we were unfortunately unable to respond to all customers as quickly as we would have liked. Please be assured that this was being treated as a priority throughout, and we were working closely with RM to obtain updates and push for resolution.

We appreciate your patience and understanding during this disruption. If you continue to experience any issues, please do let us know.

There are reports of slow internet again today. The HFL Support Team have logged this to RM.

For this issue and all future support queries, please contact itsupport@hfleducation.org

The internet issues were resolved around midday. As ever, we will look into this with RM to see what caused this and what the lessons learnt are. If anyone wishes to query this further, please get in touch with me. Thanks, Kev

There are a handful of schools reporting internet issues today. This is being investigated..

We are pleased to let you know that we now have a new service you can use ….at no extra cost.

RM have been busy developing a Broadband Portal.  Some HFL schools have been piloting this over the past few months, and we can now roll this service out further. If you are interested in this, please get in touch with us and we can take this forward.

The Broadband Portal be best described here.