Category: General

Firewall upgrade

Lots of progress has been made and most of the issues have now been fixed. There are still a couple of schools without telephony services and these investigations are ongoing.

With regards to Google services, through the firewall we have access permitted to commonly used services via Fortinet’s Internet service database. This traffic was not flowing through but RM have made some changes and this traffic is once again working as expected.

Please continue to log any other potential firewall issue to us through the Broadband Service Desk and thanks for your patience and understanding.

Technology in Schools showcase

Next week is HfL’s FREE Technology in Schools showcase.

For information on the programme details as well as how to register, please click here: TiS showcase


Kevin Crawley

Issues resolved

This was resolved shortly after 8am this morning.

The problem was only the WF1 proxy. RM identified an issue with accepting the WF1 proxy connections on the new Load Balancer but this has now that has been fixed.

As ever, we will ask RM to provide a report advising what improvements can made to avoid future disruption


Kevin Crawley

HfL Broadband

I am sure many of you are aware that HfL Broadband has replaced our previous HICS service. I have been intending to update you on the renewal numbers for a while now – but the last few months have been very busy. No doubt the vast majority of you are also feeling the pressure in these unprecedented times!

Up to September 30th 2020, 508 schools were contracted to receive their broadband provision through HfL. We are pleased to say that only 49 of these schools did not renew through us. It’s an extremely competitive market and we are delighted with the renewals numbers. We also had two schools who left us three years ago, decide to re-join.

There were lots of different reasons these schools left our provision: schools closing, infants and junior schools merging and only needed the one connection, schools joining out of county provisions and of course others just wishing to contract elsewhere. We wish all of these schools the best in their new scenarios.

There are 150 schools that are increasing their internet speed either by installing a different type of internet circuit or by increasing their bandwidth on their existing infrastructure. As I am sure that you can imagine there are currently lots of challenges associated to the work that is required and we will be working closely with RM to make sure that this is as problem free as possible.

We would like to extend our thanks to RM, and of course to all schools and I.T. support companies who have worked with us, particularly in the challenging circumstances due to the pandemic. We value your custom and look forward to working closely with you during the new three year contract. If you have questions or need advice, please contact us on either or by phoning 01438 844777.

Stay safe!

Kevin Crawley

HICS Case Study

Herts for Learning has put together the following case study to illustrate the impact of the implementation of the new HICS service, in delivering both a tailored service and savings to schools:

HICS case study