Category: General

We believe performance has been stable since mid morning. Investigations are ongoing and I’d like to thank you for your patience and understanding. If you have any further queries or concerns, please get in touch.

Kevin Crawley

We have received reports of slow internet access today. We are investigating…

Serviced was restored about 15 minutes ago. I’ll add further details here in due course. Apologies again for the disruption. Thanks, Kev

Lots of progress has been made and most of the issues have now been fixed. There are still a couple of schools without telephony services and these investigations are ongoing.

With regards to Google services, through the firewall we have access permitted to commonly used services via Fortinet’s Internet service database. This traffic was not flowing through but RM have made some changes and this traffic is once again working as expected.

Please continue to log any other potential firewall issue to us through the Broadband Service Desk and thanks for your patience and understanding.

Next week is HfL’s FREE Technology in Schools showcase.

For information on the programme details as well as how to register, please click here: TiS showcase

Thanks,

Kevin Crawley

This was resolved shortly after 8am this morning.

The problem was only the WF1 proxy. RM identified an issue with accepting the WF1 proxy connections on the new Load Balancer but this has now that has been fixed.

As ever, we will ask RM to provide a report advising what improvements can made to avoid future disruption

Thanks,

Kevin Crawley