Category: General

Does your school, or the school you are responsible for, have  inbound firewall rules that can be removed? I strongly suspect there may be legacy inbound firewall rules in place exposing schools to cyber attacks unnecessarily.  If you wish to review what access is in place at your school, please reach out to me and we can take a look at this together.

Thanks, Kev

RM have advised all is now stable:
“We have implemented a fix allowing browsing to resume for Google Services. It was also identified that CPOMs was affected by the same issue, which has also now been resolved. If you continue to experience issues, please log these via your normal support channels.”

Good morning. Users are currently getting a blocked page when accessing Google this morning. This has been passed to RM and is being looked into. Thanks, Kev

Good morning all. It looks like there are internet issues with Cloudfare once again:

https://www.msn.com/en-gb/travel/news/internet-stops-working-properly-amid-major-outage/ar-AA1RLrMM?ocid=entnewsntp&pc=U531&cvid=6932aa8ba4464892b9e3a6f7cb14121a&ei=13

This is obviously not something that neither HFL or RM have control over and hopefully this isn’t causing schools too much disruption.

Thanks,
Kev

Please note that the support process for HFL Broadband queries has recently changed recently and there is a new email address to use. Broadband support queries are now being handled by the Technology in Schools Service Desk. To ensure all future queries are dealt with correctly, please log new tickets to:

itsupport@hfleducation.org

Yesterday, I reported that internet sessions to Google’s server 142.250.117.95 were returning errors for Chromebook users. This was because the Google server has an out of date SSL Certificate. RM disabled certificate inspection for the traffic to that IP address, and reported the issue to Google. We were hoping that would stop the disruption that schools were experiencing. However, there have been a further reports of problems today. On investigation there are other Google IP servers with an expired SSL Certificate. As new Google IPs, come to light, RM will continue to fix individual IPs. We really need Google to fix the root cause and RM are actively chasing them to do so.

I’d like to apologise for the disruption once again but we are looking for Google to make changes at their end to fix this properly, once and for all. In the meantime, RM will put the workaround in place for specific Google IPs as they come to light.

Thanks, Kev