Category: Service

The problems were a result of Google making some recent changes and this resulted in intermittent issues impacting all ISPs – not just RM (HFL). Last night, Google engineers took measures to mitigate the issue. I am pleased to report that since Google’s work, performance now appears stable.

RM have confirmed that this morning’s issues were in relation with one of their DNS load balancer servers, as the proxy addresses was not resolving. RM have redirected the traffic to resilient servers and service has restored. Investigations on why this happened are ongoing.

Any further queries relating to this, please get in touch with us. Thanks again.

Schools are reporting problems browsing the internet this morning. This is be investigated. Apologies for the disruption…

I am sure that many of you have seen in the news that Virgin Media are having problems with their broadband service. This is impacting lots of businesses and residential users. The issues occurred early this morning but was fixed by Virgin at around 8:30am.

Unfortunately around 20 minutes ago, the service dropped out again. This is impacting me at home (broadband and mobile) as well as lots of my colleagues. I can see that 21 schools on Virgin have also lost their service. Thankfully it is happening in the holiday period but of course this still causes disruption.

This problem is much wider that HFL, schools and Hertfordshire but I thought an update may be helpful for those of you who are unaware. We have no power over when this will be fixed but Virgin will be doing all they can to get this resolved as quickly as possible.

Thanks,
Kevin Crawley