Dec 10 2019
Please be aware that our ICT and DMS Service Desk will be closed on Wednesday 11th December 2019 for a staff training inset day. For urgent matters relating to internet connectivity, HICS calls will be answered by RM. Normal service resumes on Thursday 12th December.
Thank you for your understanding,
Kevin Crawley
Aug 05 2019
RM have confirmed that the problems from Friday have been resolved and Talk Talk are working to identify the root cause.
Aug 02 2019
It looks like the Internet dropped out at some of the schools this morning. I believe it has now come back up. RM are liaising with the telcos to find out what happened and once I have further information, I’ll add a new post. Thanks…. and apologies for the inconvenience.
Feb 20 2019
Following on from the Google search issues that occurred last month, RM have provided HfL with a report on this incident.
Report Summary
On 29th January 2019, users reported issues accessing Google search results when using SSL proxies (wf3.thegrid.org.uk etc.). While trying to access search results, users were not receiving the desired webpage, instead they were getting a filtered message.
When dealing with a non-Herts eSafety query, the RM Service Desk added a new deny rule into the RM Global List (RM Pornography) within RM SafetyNet. This resulted in denying all the Google URL’s containing the rule. The change was applied to the live environment after being tested. Whilst the initial rule was overly broad, it was implemented quickly with a safety first approach as the video on YouTube was of a highly offensive nature. Following analysis and fault detection, this entry was updated to a more surgical approach, allowing for normal google search access to resume.
Follow-On Actions: The RM Management Team will discuss and finalise further safety measures that needs to be taken when staff amend the RM Global Lists. RM Management will also review the current testing scenarios and propose amendments if required. Additional training will also be delivered to the RM Service Desk and they will be reminded of the importance when amending rules on the RM Global Lists. HfL have requested RM keep us updated on developments.
Jan 29 2019
We believe this is now fixed. If you think differently, please let us know. Resolution details will be add in due course. Thanks for your understanding.
Jan 29 2019
RM have identified the issue and are working towards the resolution. Further updates will be provided in the due course