Category: General

Following on from several reports this morning, the transparent proxy fault is now resolved.

One of the proxies were misbehaving for transparent HTTPS traffic. RM restarted this and all is working correctly now. If anyone wishes to discuss this further, please get in touch.

Thanks

We were contacted by approximately eight different schools first thing this morning. They were reporting that they were experiencing issues browsing the internet. Since shortly before 9AM this has been stable and investigations are ongoing. If you were impacted by this, please accept out apologies.

Thanks, as ever

Kev and the HFL Support Team

We believe performance has been stable since mid morning. Investigations are ongoing and I’d like to thank you for your patience and understanding. If you have any further queries or concerns, please get in touch.

Kevin Crawley

We have received reports of slow internet access today. We are investigating…

Serviced was restored about 15 minutes ago. I’ll add further details here in due course. Apologies again for the disruption. Thanks, Kev

Lots of progress has been made and most of the issues have now been fixed. There are still a couple of schools without telephony services and these investigations are ongoing.

With regards to Google services, through the firewall we have access permitted to commonly used services via Fortinet’s Internet service database. This traffic was not flowing through but RM have made some changes and this traffic is once again working as expected.

Please continue to log any other potential firewall issue to us through the Broadband Service Desk and thanks for your patience and understanding.