Category: General

I am told this issue should now be fixed. Thanks to the schools who reported this and apologies once again for the disruption.
Regards,
Kev

Good morning, Some users are getting proxy error pages today. RM confirm that there is an issue with the certificate on some of RM proxy servers.  An update is currently being rolled out.

You may wish to subscribe to receive updates from RM on this issue from their status page https://status.rm.com/

Apologies for the disruption. Hopefully it will be resolved soon.

Following on from several reports this morning, the transparent proxy fault is now resolved.

One of the proxies were misbehaving for transparent HTTPS traffic. RM restarted this and all is working correctly now. If anyone wishes to discuss this further, please get in touch.

Thanks

We were contacted by approximately eight different schools first thing this morning. They were reporting that they were experiencing issues browsing the internet. Since shortly before 9AM this has been stable and investigations are ongoing. If you were impacted by this, please accept out apologies.

Thanks, as ever

Kev and the HFL Support Team

We believe performance has been stable since mid morning. Investigations are ongoing and I’d like to thank you for your patience and understanding. If you have any further queries or concerns, please get in touch.

Kevin Crawley

We have received reports of slow internet access today. We are investigating…