Category: Service

Oct 21 2025

SafetyNet Go issues

RM have now added this issue to their status page. I would recommend registering for updates there: https://status.rm.com/

It is a wider issue and RM are treating this as a P1 incident. In the meantime, removing the SafetyNet Go extension will resolve this. Hopefully a fix will be deployed shortly and the extension can then be added again.

Oct 21 2025

Internet issues

We have received a handful of reports where schools cannot access the internet. It appears to be connected to schools that use the SafetyNet Go extension. RM are investigating. Apologies for the inconvenience.

Sep 22 2025

Chromebook error 400 message

There is currently an issue whereby Chromebook are intermittently getting a 400 error message when trying to connect to the internet. This has been reported to RM and they are investigating. Apologies for the disruption.

 

Jan 07 2025

Transparent proxy issues

Good morning… and Happy New Year.

Unfortunately, we have received a few reports today that there are issues with the transparent proxy networks This morning. Devices are connecting okay but can’t browse the internet. This is in hand and apologies.

Thanks, Kev

Nov 04 2024

DfE’s Cyber Security Standards: A guide for schools and trusts

My colleague James Toll has recently posted an article onto the HFL website, that I thought was worth sharing: https://www.hfleducation.org/blog/dfes-cyber-security-standards-guide-schools-and-trusts

Thanks,

Kevin Crawley

 

Oct 09 2024

RM Unify AD Sync

There is an important update regarding RM Unify AD Sync and upcoming changes from Microsoft that may impact your service.

Microsoft Azure are ending support for Transport Layer Security (TLS) 1.0 and 1.1 ending 31st October 2024. For more information, please read the blog from Microsoft:

https://azure.microsoft.com/en-us/updates/azure-support-tls-will-end-by-31-october-2024-2/

This change directly affects how the RM Unify AD Sync service communicates with RM Unify. Without action, RM Unify AD sync may stop providing user updates to RM Unify and other services, for example, RM SafetyNet.

Action Required:

You will need to run an application on your server to force a minimum version of TLS 1.2 in advance of the deadline imposed by Microsoft on 31st October 2024. Please follow the link to this RM article for instructions to install the update on your server:

Security update for RM Unify AD Sync

(There is no further action for schools that have a HFL technical support contract as this change has been carried out by our engineers)