Nov 01 2022
Good afternoon,
RM are planning to perform a reboot of the firewall cluster tonight at 10PM. The firewall will be unavailable for a short period and there will be an outage for the services through the firewall. RM are performing this change to do some diagnostics as suggested by Fortinet support.
Any queries, please get in touch.
Thanks,
Kevin Crawley and the HfL Broadband Team
Sep 12 2022
The issues from last week resulting in some users experiencing intermittent web browsing drops, has been resolved.
At the start of July, RM installed a different version of Squid (software that runs over the proxy servers). Following the work, initial testing reported that the change was successful and the network was stable. However, when schools returned in September, the extra volume and types of traffic caused the load balancers to intermittently terminate internet sessions. Users could however refresh their browser and the service would then resume, but obviously this is far from ideal.
On Friday, RM subsequently rolled back from this change and all appears stable once again. We are continuing to monitor but please get in touch with us if you wish to discuss the matter further.
Thanks,
Kevin Crawley
Sep 08 2022
Good morning,
We have received several reports of internet sessions dropping out. RM are actively dealing with this.
Thanks,
Kevin Crawley
Apr 21 2022
Lots of progress has been made and most of the issues have now been fixed. There are still a couple of schools without telephony services and these investigations are ongoing.
With regards to Google services, through the firewall we have access permitted to commonly used services via Fortinet’s Internet service database. This traffic was not flowing through but RM have made some changes and this traffic is once again working as expected.
Please continue to log any other potential firewall issue to us through the Broadband Service Desk and thanks for your patience and understanding.
Apr 21 2022
Following on from last night’s firewall upgrade, there are unfortunately some issues. There are some schools who have reported issues with their VOIP/SIP deployments and some Google services are also not working as expected. RM senior engineers are investigating.
Thanks,
Kevin Crawley
Apr 07 2022
In the early hours of Thursday 21st April, RM will be carrying out some work to upgrade the firewalls. If this work doesn’t go ahead, the current version of the software on the firewalls will reach end of engineering support with the vendor. This means they will only provide fixes for industry wide critical issues and vulnerabilities. With this in mind, RM need to upgrade the software version to maintain full levels of vendor support.
RM and HfL have discussed this in detail and RM are confident that normal service will continue without any service disruption. RM and HfL will be fully staffed with the relevant resource should anything unforeseen occur. If you have any concerns or queries in relation to this work – either before, or after the upgrade has been carried out, please get in touch with the HfL Broadband Team.
Thanks,
Kevin Crawley
HfL Broadband Lead