Unfortunately we are receiving a few queries to say that some schools have no internet. RM are working on this and apologies for the disruption.
Category: Service
Jun 07 2024
Network maintenance and change freeze in July
RM have purchased some new hardware and it will be used to replace the existing central firewall clusters. The existing hardware is approaching full capacity so this work obviously needs to go ahead. The new hardware will be the latest model with a lot more capacity and it will be a direct swap out.
The work will involve copying all the firewall config data and then over three nights (2nd, 3rd and 4th July) the platform will be updated. I am assured that it is “low risk” particularly as the same software version will be used on the new hardware. However, if there are problems, it will be straight forward enough to quickly roll back the changes.
Both RM and HFL are keen that this work goes ahead now rather than waiting for the summer holidays. This is because if in the unlikely event that there are issues, they may not present themselves until schools return in September, when there is high traffic.
This event will incur a change freeze meaning that new firewall rules cannot be created from Monday 1st July 9AM through to Friday 5th July 10AM. This will allow RM to copy over the up-to-date firewall config data. With this in mind, over this period we will not be able to create new firewall rules. This includes RM making firewall changes as well as HFL/School IT Support updating access within SafetyNet.
If you have any queries or concerns, please get in touch with HFL Broadband Support and/or Kevin Crawley.
Dec 15 2023
Intermittent Chromebook issues from yesterday
The problems were a result of Google making some recent changes and this resulted in intermittent issues impacting all ISPs – not just RM (HFL). Last night, Google engineers took measures to mitigate the issue. I am pleased to report that since Google’s work, performance now appears stable.
Dec 14 2023
issues with Chromebooks connecting
We have received reports that Chromebooks are struggling to connect to the the internet.
It appears that if the Chromebooks are connected to the transparent proxy. Or if they use the no SSL proxy settings, they connect fine. It appears to be connected to SSL inspection.
This has been passed to RM to investigate…
Thanks all.
May 26 2023
Issues this morning
RM have confirmed that this morning’s issues were in relation with one of their DNS load balancer servers, as the proxy addresses was not resolving. RM have redirected the traffic to resilient servers and service has restored. Investigations on why this happened are ongoing.
Any further queries relating to this, please get in touch with us. Thanks again.
May 26 2023
Browsing issues this morning
Schools are reporting problems browsing the internet this morning. This is be investigated. Apologies for the disruption…