The issues from last week resulting in some users experiencing intermittent web browsing drops, has been resolved.
At the start of July, RM installed a different version of Squid (software that runs over the proxy servers). Following the work, initial testing reported that the change was successful and the network was stable. However, when schools returned in September, the extra volume and types of traffic caused the load balancers to intermittently terminate internet sessions. Users could however refresh their browser and the service would then resume, but obviously this is far from ideal.
On Friday, RM subsequently rolled back from this change and all appears stable once again. We are continuing to monitor but please get in touch with us if you wish to discuss the matter further.
Thanks,
Kevin Crawley